Privacy Policy

Effective Date: December 22, 2025

BrandedCharts ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at brandedcharts.com (the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and password (encrypted).
Profile Information: Any additional information you choose to add to your profile.
Payment Information: If you subscribe to a paid plan, payment information is processed by Stripe. We do not store your complete credit card information on our servers.
Chart Data: The data you upload (CSV files) and charts you create using our Service.
Communications: When you contact us for support or feedback, we collect the information in your messages.

1.2 Information Automatically Collected

Usage Data: We collect information about how you use the Service, including features accessed, charts created, and time spent.
Device Information: We collect information about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session and improve your experience. See our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process your transactions and manage your subscription
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with the Service
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment Processing: Stripe for processing subscription payments
Hosting: Cloud infrastructure providers for hosting our Service
Analytics: Service providers that help us understand how users interact with our Service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you give us your explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your information:

All data transmitted to and from our Service is encrypted using SSL/TLS
Passwords are encrypted using industry-standard hashing algorithms
Data at rest is encrypted in our databases
We regularly update our security practices and conduct security audits
Access to personal information is restricted to authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete your personal information and chart data within 30 days, except where we are required to retain it for legal compliance, dispute resolution, or to enforce our agreements.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your account settings.

6.2 Data Portability

You can export your chart data at any time through the Service.

6.3 Account Deletion

You can delete your account at any time through your account settings. This will permanently delete your account and associated data.

6.4 Marketing Communications

You can opt out of marketing communications by following the unsubscribe link in any marketing email or by contacting us.

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other countries.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Cookie Policy

We use cookies and similar tracking technologies to:

Essential Cookies: Required for the Service to function, including authentication and security
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how users interact with the Service

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Service.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of your personal information
Right to opt-out of the sale of your personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making and profiling

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact BrandedCharts through the contact form available on our website.